Shipping & Returns

At checkout, live shipping rates are requested from Courier Guy based on your delivery address. The cheapest available service is selected and a processing fee is applied. Orders are packed with appropriate cold-chain packaging where required to maintain product integrity during transit. You are responsible for providing a complete and accurate delivery address.

Most urban deliveries within South Africa arrive within two to four business days after dispatch. Rural or remote areas may take longer. Estimated delivery times are indicative only and are not guaranteed. We are not responsible for delays caused by customs holds, force majeure events, or courier disruptions outside our reasonable control.

Due to the sensitive and restricted-use nature of research products, returns are generally not accepted for opened, used, tampered, or temperature-compromised items. Products returned without prior written approval will not be processed. The Consumer Protection Act cooling-off provisions do not apply to perishable or temperature-sensitive goods.

If you receive the wrong product or a shipment that is visibly damaged on arrival, notify us promptly — within 48 hours of delivery where possible — with supporting evidence. Where we confirm a mis-shipment or verified transit damage, we may offer a replacement, store credit, or another appropriate remedy. Contact support@thepeptide.clinic with your order reference and details.